January 30, 2018No Comments

HappyOrNot

Thoughts on gathering feedback from customers

Noise

When the quantity of responses is high enough the noise will be overpowered and bogus feedback will disappear to the background.

Frictionless

The best way to gather customer feedback is finding the moment and method that will create the least amount of friction. In the case of HappyOrNot customers can push a button while walking past the machine without stopping.

Gathering insights

With acquired data it’s still important to plot it against multiple factors to get the best insights. In the case of physical spaces it’s about the location first, but insights can be found when offsetting this data against time and volume. Take the time to take a closer look at the data.

http://help.semplicelabs.com/customer/portal/articles/1600581-setting-up-a-blog

May 10, 2016No Comments

Hello world!

Welcome to WordPress. This is your first post. Edit or delete it, then start writing!

Laten we praten!

Wanna meet? I'm always open to talk shop.

Wanna meet? I'm always open to talk shop.

Wanna meet? I'm always open to talk shop.

Wanna meet? I'm always open to talk shop.

Ik sta altijd open voor een gesprek om te zien wat ik voor je kan doen, hoe we kunnen samen werken of gewoon om even te sparren.